tekhok Terms and Conditions

1 General Introduction and Acceptance

These Terms and Conditions ("Terms") form a legally binding agreement between tekhok ("Platform", "we", "us") and any person who registers on or visits this platform ("User", "you", "your").

By accessing the tekhok website, creating an account, or using our services, you are considered to have read, understood, and fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

tekhok is a secure and reliable online entertainment platform that provides cricket betting, slots, baccarat, fishing games, and other entertainment game services for users in Bangladesh. We are committed to providing all our users with a transparent, fair, and enjoyable experience.

2 Account Registration and Management

2.1 Registration Requirements

To create an account on tekhok, you must provide accurate, complete, and up-to-date personal information. At the time of registration, you must provide a valid email address and mobile number.

• Each individual may hold only one account. Multiple accounts for the same person are strictly prohibited.
• All information provided when creating an account must be fully accurate and correct.
• Creating an account on behalf of another person or using another person's identity is strictly prohibited.
• You are responsible for keeping your account password confidential. Do not share your password with anyone.

2.2 Identity Verification (KYC)

tekhok reserves the right to verify your identity at any time. For processing withdrawals or large transactions, we may request any one of the following documents:

• National Identity Card (NID)
• Passport or Birth Registration Certificate
• Proof of bank account or mobile banking registration

If the requested documents are not submitted in time, we reserve the right to suspend or close the account.

3 Age and Eligibility Requirements

To use our services, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be legally residing in or present in Bangladesh.
• You must have legal capacity and must not be prohibited from gambling or betting by any court or authority.
• Employees, partners of tekhok, or members of their families may not place bets on this platform.

If we discover that a user is a minor or has registered due to any other disqualifying reason, that account will be immediately closed and all deposited funds will be forfeited.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

tekhok supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

• Minimum deposit amount: ৳300 (for each method).
• When making a deposit, you must use your own mobile banking or bank account.
• Deposits from third-party accounts are strictly prohibited.
• All deposits are processed through SSL-encrypted channels.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Typical withdrawal time: 5–30 minutes.
• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• In cases of suspicious activity, withdrawals may be held until an investigation is completed.

5 Bonus and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus to apply is 10 times the total of the deposit and bonus amount.

• Example: Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000.
• Example: Deposit ৳42,000 → Bonus ৳20,000 → Total balance ৳62,000.

5.2 General Bonus Terms

• Each bonus offer has its own validity period. Unused bonuses will be automatically cancelled after the validity period ends.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Multiple bonuses may not apply at the same time when participating in a promotion.
• Bonuses must be used solely for the purpose of genuine betting. If a bonus is misused through low-risk strategies, we reserve the right to cancel the bonus.
• tekhok reserves the right to change, suspend, or cancel any bonus offer at any time.

5.3 VIP Program

tekhok has three VIP tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.3% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.

Staying regularly active and playing more makes it possible to move up to higher tiers. Additional benefits and offers are available for each tier.

6 Betting Rules and Regulations

All bets on tekhok are governed by the principles of fair play. Our game providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) are independently audited and certified.

• Each game has its own rules and payout structure, which are displayed within the game.
• Betting limits (minimum and maximum) are set separately for each game.
• If any result is affected by a technical error, the relevant bet will be cancelled or reassessed.
• For sports betting, if an event is cancelled or postponed, bets will be settled according to the circumstances of the wager.
• tekhok representatives always strive to ensure accurate results. However, the game provider's records will be considered final.

If an attempt is made to gain unusual profits by exploiting any system error or bug, the relevant winnings will be cancelled and the account will be investigated.

7 Prohibited Activities

The following activities are strictly prohibited on tekhok and may result in account closure as well as legal action:

• Creating multiple accounts or operating multiple accounts from the same device.
• Participation in money laundering, fraud, or any form of financial crime.
• Bonus abuse — collecting bonuses through multiple accounts or by strategic means.
• Hacking the system, manipulation, or playing games using automated bots.
• Attempting to influence betting outcomes by colluding with other users.
• Creating an account or completing the verification process using fake or another person's identity documents.
• Conducting fraudulent activities using the tekhok name or logo.
• Making deposits using third-party accounts or stolen payment information.

8 Account Suspension and Termination

8.1 Our Rights

tekhok reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Failure to complete identity verification or providing false information.
• Fraud, bonus abuse, or suspicious activity.
• Extended inactivity (more than 12 months).
• Legal order or directive from a regulatory authority.

8.2 User Rights

You may request to close your account at any time by contacting our support team. Any legitimate funds remaining in your balance (after wagering requirements are met) may be withdrawn at the time of account closure.

9 Privacy and Data Protection

tekhok places the highest importance on protecting your personal information. We keep all your data and financial transactions secure using SSL encryption technology.

• Your personal information will not be sold or shared with third parties unless required by legal obligation.
• We use your browsing and betting data to improve our services.
• Detailed information about our use of cookies is available in our privacy policy.

For more details, please read our Privacy Policy.

10 Responsible Gaming Policy

tekhok believes that gambling and betting is an entertainment activity, not a source of income. We advise all our users to play responsibly.

• Do not bet beyond your financial means.
• Do not think about placing more bets to recover money you have lost.
• Play for entertainment, not as a solution to financial problems.
• If you feel that you are losing control over your gambling, please contact us.

Deposit limits, session limits, and self-exclusion options are available on our platform. Visit our Responsible Gaming page to learn more.

11 Limitation of Liability

To the extent permitted by applicable law, tekhok is not liable for the following:

• Losses incurred due to interrupted internet connectivity or technical issues that cause gameplay to stop.
• Issues arising from technical faults of third-party game providers.
• Losses resulting from a user sharing their own login credentials.
• Service disruptions caused by unforeseen circumstances (Force Majeure) such as natural disasters, war, or government orders.
• Any financial losses arising from the outcome of a user's bets.

For any valid claim, tekhok's maximum liability shall be limited to the amount of the transaction in question.

12 Changes and Amendments to Terms

tekhok reserves the right to partially or fully modify these terms and conditions at any time. For any significant changes, we will:

• Provide notice to your registered email or on the platform at least 7 business days before the changes take effect.
• State the date of each update at the top of this page.

If you continue to use the platform after the amended terms and conditions come into effect following receipt of notice, it will be assumed that you have accepted the updated terms. If you do not agree with the changes, please contact our support team to close your account.

13 Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — available at the bottom right of the site.

Our support team is always ready to help resolve your issues. We provide assistance in Bengali, so feel free to reach out about anything.