tekhok's Privacy Policy

Purpose of This Policy

tekhok ("we", "us") is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This Privacy Policy ("Policy") explains what types of personal information we collect, why we collect it, how we use it, and how we keep that information secure.

By using tekhok's website or services, you will be considered to have accepted the terms described in this policy. This policy complements our Terms and Conditions and both apply together.

Our platform is only for those aged 21 and above. We do not knowingly collect information from minors, and if such information comes to our attention, it will be deleted immediately.

Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Mailing address
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals only)
• Messages and conversations when contacting customer support

Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and geographic location (at country level)
• Browser type, version, and operating system
• Device type (mobile, tablet, or desktop)
• Pages visited, links clicked, and duration of use
• Login date and time (Bangladesh Standard Time BST, UTC+6)
• Cookies and session data

Financial Transaction Information

Every deposit and withdrawal on our platform is recorded. This includes transaction amount, method (bKash, Nagad, Rocket, Upay, or bank transfer), date and time, and transaction status. This information is necessary for fraud prevention, account verification, and regulatory compliance.

Service Delivery and Operations

Your information is primarily used for the following purposes:

• Creating, managing, and verifying accounts
• Ensuring deposits and withdrawals are processed
• Managing bonuses, rewards, and promotional offers
• Providing 24/7 live chat support
• Sending important notifications related to your account
• Implementing responsible gaming tools

Security and Fraud Prevention

We analyse your information to keep your account and financial transactions secure. This includes detecting unusual login patterns, identifying attempts to create multiple accounts, and preventing unauthorised transactions. This process ensures the protection of your assets.

Service Improvement

We analyse statistical data to improve platform performance, user experience, and game variety. This data is always processed in aggregated and anonymous form — it is not personally identifiable.

Information Sharing Policy

tekhok does not sell or rent your personal information to third parties for commercial purposes. However, we may share information in specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete transactions is shared
• Service Providers: With technology service providers, game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.), and cybersecurity partners — under strict confidentiality agreements
• Legal Obligations: Providing necessary information to relevant authorities in the case of a court order or legal obligation
• Fraud Prevention: Cooperating with law enforcement agencies when required for investigations

What We Never Do

• Your personal information is never sold to advertising networks or marketing companies
• Your information is never used for profiling or targeted advertising without your consent
• Financial information is never shared with unauthorised third parties

What Cookies Are and How We Use Them

Cookies are small text files stored on your device. tekhok uses the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security — these cannot be disabled
• Functional Cookies: Used to remember your preferred language, theme, and other settings
• Analytics Cookies: For monitoring and improving platform usage — not personally identifiable

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the service.

Technical Security

We apply industry-standard security measures to keep your information safe:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted
• Password Hashing: Your password is never stored directly — it is hashed only through one-way encryption
• Two-Factor Authentication: Additional verification methods are activated on suspicious login attempts
• Regular Security Audits: Audits are conducted regularly to identify system vulnerabilities
• Data Backups: Regular secure backups are maintained to prevent data loss

Organisational Security

Only authorised staff have access to your personal information, and only to the extent necessary for providing the service. All staff are bound by confidentiality agreements and receive regular security training.

In the Event of a Data Breach

If a data breach unfortunately occurs, we will act promptly. Affected users will be notified by email as quickly as possible, and we will communicate transparently about the details of the incident, the extent of the damage, and the steps taken.

How Long Information Is Kept

We retain your information only for as long as necessary:

• Account Information: While the account is active and for a specified period after closure in accordance with legal obligations
• Financial Transaction Records: Retained in accordance with financial regulator guidelines
• Log Files and Session Data: For a limited period for security review
• Customer Support Conversations: For a specified period to ensure service quality

When the need for information ends, it is deleted by secure means.

Your Rights Regarding Your Information

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances
• Right to Portability: The right to request a copy of your information in a machine-readable format
• Right to Object: The right to object to processing of your information for specific purposes

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will process your request within a reasonable timeframe.

Age Restriction Policy

tekhok strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. An age verification process is in place at the time of account registration.

If it comes to our attention that a minor's information is in our system, we will immediately suspend the relevant account and arrange for the information to be deleted. Parents or guardians with any concerns may contact [email protected].

External Service Providers

tekhok uses various third-party technology services — such as game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, etc.) and payment partners. These parties have their own privacy policies and their data processing is governed by their own policies.

Before entering into agreements with third-party services, we verify their security and privacy standards and sign data protection agreements.

Cross-Border Data Processing

Some of our technology service providers may process data on servers located outside Bangladesh. In such cases, we ensure that transferred data receives protection equivalent to this policy and is governed by strict contractual obligations.

Update Process

tekhok may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address and display it prominently on the website.

Continued use of our platform after changes will indicate that you have accepted the updated policy. We recommend that you review this page regularly.